100% PASS 2025 PERFECT SALESFORCE SERVICE-CLOUD-CONSULTANT: VALID SALESFORCE CERTIFIED SERVICE CLOUD CONSULTANT EXAM LABS

100% Pass 2025 Perfect Salesforce Service-Cloud-Consultant: Valid Salesforce Certified Service cloud consultant Exam Labs

100% Pass 2025 Perfect Salesforce Service-Cloud-Consultant: Valid Salesforce Certified Service cloud consultant Exam Labs

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Salesforce Certified Service cloud consultant Sample Questions (Q141-Q146):

NEW QUESTION # 141
Sales engineer needs visibility to list field edits, emails, case comments, and related objects on ONE page.
How can this be achieved?

  • A. Customer view of case tab
  • B. Custom related list
  • C. Custom report
  • D. Custom Visual force page

Answer: D


NEW QUESTION # 142
Universal Containers Executives want to see contact center metrics from each of its different geographic regions. How should a Consultant support this requirement?

  • A. Create a Dashboard for each Region.
  • B. Create a single Dashboard with a Region filter.
  • C. Create a single Dashboard with a Case Team filter.
  • D. Create a Dashboard for each Case Team.

Answer: B


NEW QUESTION # 143
Sen. tee Agents report that there ere so many buttons ana components on the Case layout that I is difficult for them to remember which features should be used.
Mow can a consultant address this concern'

  • A. Improve Validation Ru!e messages.
  • B. Use Einstein Next Best Action.
  • C. Configure Path for Cases.
  • D. Implement record types and pege layouts.

Answer: B

Explanation:
Using Einstein Next Best Action is a solution that can address the concern of having too many buttons and components on the Case layout. Einstein Next Best Action is a feature that uses artificial intelligence to suggest the best actions or offers for each case, based on the case information, business rules, and predictive models. Einstein Next Best Action can help agents focus on the most relevant and effective features for each case and reduce clutter on the Case layout. Verified References: :
https://help.salesforce.com/s/articleView?id=sf.next_best_action_overview.htm&type=5 :
https://help.salesforce.com/s/articleView?id=sf.next_best_action_setup.htm&type=5


NEW QUESTION # 144
Cloud Kicks (CK) provides varying levels of support based on the customer's Service Contract. For customer with a Gold Service Contract, agents must provide a response to each customer contact witin the 24 hours. CK plans to use Milestones.
What is the recommended Milestone Recurrence Type to meet the requirements?

  • A. Auto-Add
  • B. No Resource
  • C. Independent
  • D. Sequential

Answer: C

Explanation:
Explanation
Independent is the recommended Milestone Recurrence Type to meet the requirements, because it allows CK to create a milestone that recurs every time a customer contacts them, regardless of whether the previous milestone was completed or not. Independent recurrence type ensures that each customer contact has a 24-hour response time milestone, and that any violation of the milestone is tracked separately. Verified References: :
Milestone Recurrence Types


NEW QUESTION # 145
A team of publishers has created and published articles in Salesforce Knowledge. The manager of the help desk wants to verify that the articles are useful to agents. Which reports can the help desk manager use to determine the quality of the articles? (Choose 2)

  • A. Report on agent feedback on articles
  • B. Report on articles followed in Chatter.
  • C. Report on the articles attached in cases.
  • D. Report on agent ratings on articles

Answer: C,D


NEW QUESTION # 146
......

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